# Exports

> Download conversations, messages, leads and daily metrics as CSV files.

Source: https://shopassist.coec.dk/docs/analytics/exports · Updated 2026-10-01

*(Scale and up)*

Use **Export** on any analytics tab. Choose a dataset and a date range; the export runs in the background and the download link appears when it is ready. Exports are kept for 7 days.

| Dataset       | Columns                                                                                                                                                                                                                                               |
| ------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Conversations | id, started and closed (UTC), channel, language, identity level, resolution, handoff state, CSAT, message counts, tags. No names or emails.                                                                                                           |
| Messages      | conversation id, sequence, role, time, whether AI-generated, text with personal data redacted. Internal notes are excluded.                                                                                                                           |
| Metrics       | one row per day with every metric column                                                                                                                                                                                                              |
| Leads         | email, name, language, purposes, newsletter status, source, platform sync status, created, confirmed and unsubscribed, plus one row per consent record. Lead exports need recent sign-in and are available on every plan from **Leads → Export CSV**. |

Cells that start with `=`, `+`, `-` or `@` are escaped so spreadsheets do not run them as formulas.

You can also read metrics through the [analytics API](/docs/api/reference/analytics/get-overview).