# Starters

> The quick-reply chips shown under the greeting before the shopper types, and the defaults used when you don't set your own.

Source: https://shopassist.coec.dk/docs/assistant/starters · Updated 2026-10-01

Starters are up to four quick-reply chips shown under the greeting until the shopper writes their first message. A click sends the starter as the shopper's message.

## Your own starters [#custom]

In **Assistant → Identity → Starters**, add up to four starters of up to 60 characters each, per language. Good starters are questions your shoppers really ask:

* "Which size should I choose?"
* "Is it in stock in Aarhus?"
* "Where is my order?"

## Defaults [#defaults]

Without your own starters, the widget picks up to four from its built-in list, depending on the page and the features you have switched on:

| Where         | Starters (when enabled)                               |
| ------------- | ----------------------------------------------------- |
| Product pages | About this product, size help, stock in stores        |
| Every page    | Find a product, order status, gift ideas, store stock |

Starters are translated into all English (en), Danish (da), German (de), Swedish (sv), Norwegian Bokmål (nb), Finnish (fi), Dutch (nl), French (fr), Spanish (es), Italian (it), Polish (pl) widget languages.