# Invoices and VAT

> Currencies, VAT treatment, VAT number verification and where to find your invoices for direct billing.

Source: https://shopassist.coec.dk/docs/billing/invoices-and-vat · Updated 2026-10-01

Direct billing is handled by Stripe for COEC, the Danish company behind ShopAssist. Prices exclude VAT.

## Currency [#currency]

| Your country             | Currencies offered |
| ------------------------ | ------------------ |
| Denmark                  | DKK (default), EUR |
| Other EEA countries      | EUR                |
| Other European countries | EUR (default), USD |
| Rest of the world        | USD (default), EUR |

The currency is fixed after your first subscription or invoice.

## VAT [#vat]

| You are                                                | VAT                                   |
| ------------------------------------------------------ | ------------------------------------- |
| A Danish business                                      | 25 % Danish VAT (moms)                |
| An EU business outside Denmark with a valid VAT number | reverse charge, no VAT on the invoice |
| An EU business without a VAT number                    | VAT of your country                   |
| Outside the EU                                         | outside the scope of Danish VAT       |

Add your VAT number at checkout or later in the billing portal.

## VAT number verification [#vat-verification]

ShopAssist checks VAT numbers in the EU's VIES system. If a number cannot be verified, you get an email and a banner. Correct it within 7 days (14 days while VIES is unavailable), otherwise the number is removed and VAT is charged until you add a valid one.

## Invoices [#invoices]

Invoices are numbered with the prefix `SA`, issued in your currency and sent by email by Stripe. Find all invoices under **Billing → Invoices** or in the billing portal, where you can also update your card, billing address and email.

## Failed payments [#failed-payments]

If a renewal fails, Stripe retries for up to 14 days. You keep full service for 7 days; after that the account moves to Free limits until the invoice is paid, and managed AI stops. Paying the invoice restores the plan at once. See [billing issues](/docs/troubleshooting/billing-issues).