# ShopAssist bot

> Who ShopAssist's crawler and connector are, their User-Agents, how they respect robots.txt and where they connect from.

Source: https://shopassist.coec.dk/docs/bot · Updated 2026-10-01

If you see ShopAssist in your server logs, a store owner has connected their store to ShopAssist, an AI shopping assistant by COEC, or added your pages to their assistant's knowledge base.

## User-Agents [#user-agents]

| User-Agent                                                            | Purpose                                                                   |
| --------------------------------------------------------------------- | ------------------------------------------------------------------------- |
| `ShopAssist/1.0 (+https://shopassist.coec.dk/bot)`                    | knowledge crawler (pages and sitemaps a merchant added) and product feeds |
| `ShopAssist-Connector/1.0 (+https://shopassist.coec.dk/bot)`          | calls to a store's ShopAssist plugin or order endpoint                    |
| `ShopAssist-Webhooks/1.0 (+https://shopassist.coec.dk/docs/webhooks)` | [webhooks](/docs/webhooks) to an endpoint a merchant configured           |

## What the crawler does [#crawler]

* It fetches only pages, sitemaps and feeds a merchant explicitly added, plus pages linked from them on the same site.
* It honours `robots.txt`. Only a merchant crawling **their own verified storefront** can choose to ignore it.
* It follows at most 5 redirects, runs no JavaScript, sends no cookies and does not log in.
* It reads HTML, plain text and PDF; it never downloads images.
* It crawls on the merchant's schedule, at a low rate.

## Blocking the crawler [#robots]

To keep ShopAssist from crawling your site, add to your `robots.txt`:

```text
User-agent: ShopAssist
Disallow: /
```

If you believe the crawler misbehaves, write to [abuse@coec.dk](mailto:abuse@coec.dk) with the URL, the time and the User-Agent.

## IP addresses [#ips]

The crawler and connector connect from the addresses on [egress IPs](/docs/security/egress-ips).