# CSAT

> Ask shoppers to rate a conversation from 1 to 5 with an optional comment, and where ratings appear.

Source: https://shopassist.coec.dk/docs/engagement/csat · Updated 2026-10-01

*(Starter and up)*

When a conversation ends, the widget asks "How did we do?" with a 1–5 rating and an optional comment (up to 1,000 characters). The latest rating per conversation counts.

Ratings appear in **Conversations**, in [analytics](/docs/analytics/metrics#csat), through the [CSAT API](/docs/api/reference/conversations/list-csat) and the `csat.submitted` [webhook](/docs/webhooks/events#csat-submitted).

Separately, shoppers can rate individual answers with 👍/👎 when you switch on **Widget → Answer feedback**; poorly rated answers appear in **Knowledge → Flagged** for your team.