# Transcripts

> Let shoppers email themselves a copy of the conversation, and how the recipient is verified.

Source: https://shopassist.coec.dk/docs/engagement/transcripts · Updated 2026-10-01

Shoppers can choose **Email transcript** in the chat menu to receive a copy of the conversation. The feature is on every plan; switch it off in **Orders & actions → Transcripts**.

* For signed-in customers and verified emails, the transcript is sent straight away.
* For a typed email, the shopper first confirms the address with a link.
* Limits: once per hour per conversation, 3 per day per session, and one per recipient per day per store.

The email states "This conversation includes AI-generated messages (ShopAssist)." It is a requested message, so it has no unsubscribe link and is sent even to addresses that unsubscribed from your newsletter.