# Gorgias

> Create Gorgias tickets from handed-off conversations, with an optional internal note containing the summary and transcript.

Source: https://shopassist.coec.dk/docs/handoff/gorgias · Updated 2026-10-01

*(Growth and up)*

ShopAssist creates one Gorgias ticket per handoff. Conversations you hand off are sent to Gorgias under your own agreement with Gorgias.

## Connect [#connect]

1. Open **Handoff → Integrations → Gorgias** and enter your account name (the `acme` in `acme.gorgias.com`), or install ShopAssist from the Gorgias app store.
2. Approve access in Gorgias.
3. Optionally choose the Gorgias user that posts internal notes, then add **Gorgias** to your targets and click **Send test**.

## Tickets [#tickets]

Verified shoppers become the ticket customer on the email channel. Unverified shoppers are filed under the placeholder customer "ShopAssist visitor" on the API channel. When an internal-note user is set, the summary and transcript are added as an internal note.

## Status updates [#status]

See [helpdesk status webhooks](/docs/handoff/helpdesk-status-webhooks#gorgias).