# Office hours

> Define when your team is available for live chat, add holiday exceptions and choose what happens outside hours.

Source: https://shopassist.coec.dk/docs/handoff/office-hours · Updated 2026-10-01

*(Growth and up)*

Office hours decide when live chat is offered. Outside them the AI keeps answering, and handoffs go to your offline targets.

[Open handoff settings](/app/go/handoff)

## Weekly hours [#weekly-hours]

Under **Handoff → Office hours**, choose a time zone (the store's by default) and add one or more intervals per weekday, for example 09:00–12:00 and 13:00–17:00. Use 24:00 for the end of the day. Intervals that run across midnight are joined. Daylight-saving changes are handled in your time zone.

## Exceptions [#exceptions]

Add a date to close all day (public holidays) or to use different intervals on that day. An exception replaces the weekday's hours for that date.

## Outside hours [#outside-hours]

* **AI only:** the live chat option disappears; shoppers can still ask for a person and the handoff is delivered offline.
* **Collect email:** as above, and every handoff outside hours requires an email, so your team can reply.

The dashboard shows the current state, for example "Open now until 17:00" or "Closed — opens Mon 09:00". Without office hours on your plan, ShopAssist treats your team as always available and live chat depends only on agents being online.