# PrestaShop Customer Service

> Deliver handoffs as threads in PrestaShop's built-in Customer Service.

Source: https://shopassist.coec.dk/docs/handoff/prestashop-customer-service · Updated 2026-10-01

- **Shopify:** No
- **Magento 2 / Adobe Commerce:** No
- **WooCommerce:** No
- **PrestaShop:** Yes
- **Any store (Generic: script tag, Push API, feeds):** No

On PrestaShop, the ShopAssist module can create a thread in **Customers → Customer Service** for each handoff, so your team answers from the back office they already use.

## Set up [#setup]

1. Make sure the ShopAssist module is [connected](/docs/install/prestashop#connect) and up to date.
2. In ShopAssist, open **Handoff → Routing**, click **Add target** and choose **PrestaShop Customer Service**.
3. Start a test conversation from the storefront (not the playground, which is a dry run) and ask for a person.

## How threads are linked [#linking]

Threads are linked to a customer by their **verified** email only. For signed-in customers the thread text contains their customer id. Unverified emails appear in the message after the warning line and are never used to attach the thread to an account.