# ShopAssist documentation

> Install ShopAssist on your store, connect your catalog and AI model, and go live with an AI shopping assistant that answers from your own data.

Source: https://shopassist.coec.dk/docs · Updated 2026-10-01

ShopAssist is an AI shopping assistant for your storefront. It answers from your catalog, stock, opening hours and policies, helps shoppers find products, add them to the cart and track their orders, and hands over to your team when a person is needed. It runs in the EU.

## Pick your platform [#platforms]

- [Shopify](/docs/install/shopify) — Install from the Shopify App Store and activate the app embed.

- [Magento 2 / Adobe Commerce](/docs/install/magento-2) — Composer module, paired at website scope.

- [WooCommerce](/docs/install/woocommerce) — WordPress.org plugin with one-click connect.

- [PrestaShop](/docs/install/prestashop) — Module ZIP, connected per shop.

- [Any other site](/docs/install/generic) — Script tag plus product feeds or the Catalog Push API.

- [Headless storefronts](/docs/install/headless) — SPA routing, JavaScript API and strict CSP.

New here? The [quickstart](/docs/getting-started/quickstart) takes you from sign-up to a first answer, and [concepts](/docs/getting-started/concepts) explains the words used throughout these docs.

## Popular tasks [#popular]

* [Choose managed AI or your own key](/docs/ai/choose-your-ai)
* [Add your policies, FAQs and pages to the knowledge base](/docs/knowledge-base/overview)
* [Let signed-in customers ask about their orders](/docs/orders-and-identity/overview)
* [Hand conversations over to your team](/docs/handoff/overview)
* [Customize the widget and go live](/docs/getting-started/going-live-checklist)
* [Use the API and webhooks](/docs/api)
* [Fix a connection error](/docs/troubleshooting/connection-errors)

## Status and help [#help]

Service status is published at [status.shopassist.coec.dk](https://status.shopassist.coec.dk). Every docs page is also available as Markdown (add `.md` to the URL), and [/llms.txt](/llms.txt) lists all pages for AI assistants. Questions the docs don't answer: [support@coec.dk](mailto:support@coec.dk).