# Review queue

> Why some documents wait for approval before the assistant uses them, and how to approve or reject them.

Source: https://shopassist.coec.dk/docs/knowledge-base/review-queue · Updated 2026-10-01

**Knowledge → Review** lists documents that are not used until you check them. "Content that looks like instructions to the AI is held here until you check it."

## Why a document is held [#reasons]

| Reason                | Example                                                                                                 |
| --------------------- | ------------------------------------------------------------------------------------------------------- |
| Instruction-like text | "Ignore previous instructions", "you are now…", hidden discount offers, requests to send data somewhere |
| Policy changed        | A new version of your returns policy (shown with a diff; the old version stays live meanwhile)          |
| Another domain        | A crawled page that isn't on your store's domains                                                       |
| Mass change           | More than 30 % of a source changed in one run                                                           |

Each entry shows the rule and the highlighted excerpt.

## Approve or reject [#decide]

**Approve** makes the document (or the new version) live. **Reject** keeps it out; for a changed policy, the previous approved version stays live until the next change. Legitimate content sometimes matches a rule (for example a page about "100 % refunds"); approving it is safe.

An empty queue shows "Nothing to review."