# Widget not showing

> Find out why the chat launcher does not appear on your storefront and fix it.

Source: https://shopassist.coec.dk/docs/troubleshooting/widget-not-showing · Updated 2026-10-01

Open your storefront in a private window (so no old session interferes) and work through these checks in order. The dashboard's **Overview** shows most of them as health warnings.

## The widget is not enabled [#not-enabled]

Under **Widget → Appearance**, **Enable widget** must be on and your changes **published**. Drafts are visible only in the preview.

## The DPA is not accepted [#dpa]

Until an owner accepts the Data Processing Agreement, the live widget stays off (health warning `legal_acceptance_required`). See [DPA](/docs/compliance/dpa).

## The email address is not verified [#email-not-verified]

The live widget turns on once the owner's email address is verified. Check your inbox for the verification email or resend it from the banner.

## Display rules hide it [#display-rules]

[Display rules](/docs/widget/display-rules) may hide the launcher on some pages, devices or countries. Check them against the page you are testing.

## The script is missing [#script]

* **Shopify:** the **ShopAssist** app embed must be switched on in **Online Store → Themes → Customize → App embeds**, and saved.
* **Magento, WooCommerce, PrestaShop:** the plugin injects the script once connected. Clear full-page caches (Varnish, LiteSpeed, WP Rocket, PrestaShop's cache) after connecting.
* **Generic:** the script tag from **Widget → Install** must be on the page, right before `</body>`.

View the page source and search for `cdn.shopassist.coec.dk`. If it is missing, the script is not installed on that page.

## The domain is not allowed [#origin]

The widget only runs on your store's allowed domains. If you use another domain (a staging site, a second market domain), add it under **Settings → Allowed domains**. In the browser console, a blocked domain shows `origin_not_allowed`.

## The Content Security Policy blocks it [#csp]

If your site sends a `Content-Security-Policy` header, it must allow ShopAssist; see [CSP errors](/docs/troubleshooting/csp-errors).

## The store is paused or suspended [#store-status]

Deactivating the plugin pauses the store and hides the widget. Reactivate the plugin, or check the store status in the dashboard.

## Still not showing [#still-stuck]

In the browser console, run:

```js
ShopAssist.ready.then((r) => console.log(r.status))
```

`active` means the widget runs, `hidden` means display rules hide it, `disabled` means the store is not serving (see the checks above), and `error` means it could not load. Send the result and the page URL to support.