Widget not showing

Open your storefront in a private window (so no old session interferes) and work through these checks in order. The dashboard's Overview shows most of them as health warnings.

The widget is not enabledCopy Anchor Link

Under Widget → Appearance, Enable widget must be on and your changes published. Drafts are visible only in the preview.

The DPA is not acceptedCopy Anchor Link

Until an owner accepts the Data Processing Agreement, the live widget stays off (health warning legal_acceptance_required). See DPA.

The email address is not verifiedCopy Anchor Link

The live widget turns on once the owner's email address is verified. Check your inbox for the verification email or resend it from the banner.

Display rules hide itCopy Anchor Link

Display rules may hide the launcher on some pages, devices or countries. Check them against the page you are testing.

The script is missingCopy Anchor Link

• Shopify: the ShopAssist app embed must be switched on in Online Store → Themes → Customize → App embeds, and saved.
• Magento, WooCommerce, PrestaShop: the plugin injects the script once connected. Clear full-page caches (Varnish, LiteSpeed, WP Rocket, PrestaShop's cache) after connecting.
• Generic: the script tag from Widget → Install must be on the page, right before </body>.

View the page source and search for cdn.shopassist.coec.dk. If it is missing, the script is not installed on that page.

The domain is not allowedCopy Anchor Link

The widget only runs on your store's allowed domains. If you use another domain (a staging site, a second market domain), add it under Settings → Allowed domains. In the browser console, a blocked domain shows origin_not_allowed.

The Content Security Policy blocks itCopy Anchor Link

If your site sends a Content-Security-Policy header, it must allow ShopAssist; see CSP errors.

The store is paused or suspendedCopy Anchor Link

Deactivating the plugin pauses the store and hides the widget. Reactivate the plugin, or check the store status in the dashboard.

Still not showingCopy Anchor Link

In the browser console, run:

ShopAssist.ready.then((r) => console.log(r.status))

active means the widget runs, hidden means display rules hide it, disabled means the store is not serving (see the checks above), and error means it could not load. Send the result and the page URL to support.