ShopAssist documentation
Install ShopAssist on your store, connect your catalog and AI model, and go live with an AI shopping assistant that answers from your own data.
ShopAssist is an AI shopping assistant for your storefront. It answers from your catalog, stock, opening hours and policies, helps shoppers find products, add them to the cart and track their orders, and hands over to your team when a person is needed. It runs in the EU.
Pick your platform
Install from the Shopify App Store and activate the app embed.
Magento 2 / Adobe CommerceComposer module, paired at website scope.
WooCommerceWordPress.org plugin with one-click connect.
PrestaShopModule ZIP, connected per shop.
Any other siteScript tag plus product feeds or the Catalog Push API.
Headless storefrontsSPA routing, JavaScript API and strict CSP.
New here? The quickstart takes you from sign-up to a first answer, and concepts explains the words used throughout these docs.
Popular tasks
- Choose managed AI or your own key
- Add your policies, FAQs and pages to the knowledge base
- Let signed-in customers ask about their orders
- Hand conversations over to your team
- Customize the widget and go live
- Use the API and webhooks
- Fix a connection error
Status and help
Service status is published at status.shopassist.coec.dk. Every docs page is also available as Markdown (add .md to the URL), and /llms.txt lists all pages for AI assistants. Questions the docs don't answer: support@coec.dk.
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