Compliance
Storage and cookies
What the ShopAssist widget stores in the shopper's browser, which storage needs consent, and how to list it in your cookie policy.
The widget uses browser storage only as listed below. Storage that needs consent is written only after your consent banner (CMP) reports the matching category; see consent and CMP.
| Key | Storage | Written when | Purpose | Category | Before consent | Lifetime |
|---|---|---|---|---|---|---|
shopassist:session | sessionStorage | After POST /sessions, i.e. when the shopper opens the chat or accepts a proactive prompt | Continuity of the chat the shopper requested | strictly necessary | Yes | Tab session; token 24 h |
shopassist:ui | sessionStorage | After the first open | UI state | strictly necessary | Yes | Tab session |
shopassist:lang | sessionStorage | Only when the shopper explicitly picks a widget language | User-set UI choice for the tab | strictly necessary | Yes | Tab session |
shopassist:lang | localStorage | Only when the shopper explicitly picks a widget language, while preferences consent = true | Keep the chosen widget language beyond the tab | preferences | No | 12 months from set_at |
shopassist:vid | localStorage | Only while analytics consent = true, at session creation | Returning-visitor analytics, cross-session attribution | analytics | No | 13 months from created_at (not renewed) |
shopassist:attr | localStorage | Only while analytics consent = true, once the conversation had a successful bot cart.* client action or a checkout.clicked | assisted_session attribution window | analytics | No | commerce.attribution_window_days (default 7, max 30) |
shopassist:trig | localStorage | Only while preferences consent = true, when a trigger is shown | Frequency caps of proactive messages across pages | preferences | No | 30 days per entry |
shopassist:resume | localStorage | Only while preferences consent = true and the session's identity level is guest, after POST /sessions | Continue the chat in a new tab | preferences | No | ≤ 24 h (session expiry) |
shopassist:dismissed | sessionStorage | Only when the shopper explicitly dismisses a proactive bubble | User-interface customisation for the session (WP29 Opinion 04/2012 §3.6) | strictly necessary | Yes | Tab session |
shopassist:test_link | sessionStorage | Only when the page URL carries a valid shopassist_preview test-link token (written by the loader) | The staff test of a staff_only widget | strictly necessary | Yes | Tab session; token 15 min |
Tab-separated copy for your consent tool
Key Storage Written when Purpose Category Before consent Lifetime
shopassist:session sessionStorage After POST /sessions, i.e. when the shopper opens the chat or accepts a proactive prompt Continuity of the chat the shopper requested strictly necessary Yes Tab session; token 24 h
shopassist:ui sessionStorage After the first open UI state strictly necessary Yes Tab session
shopassist:lang sessionStorage Only when the shopper explicitly picks a widget language User-set UI choice for the tab strictly necessary Yes Tab session
shopassist:lang localStorage Only when the shopper explicitly picks a widget language, while preferences consent = true Keep the chosen widget language beyond the tab preferences No 12 months from set_at
shopassist:vid localStorage Only while analytics consent = true, at session creation Returning-visitor analytics, cross-session attribution analytics No 13 months from created_at (not renewed)
shopassist:attr localStorage Only while analytics consent = true, once the conversation had a successful bot cart.* client action or a checkout.clicked assisted_session attribution window analytics No commerce.attribution_window_days (default 7, max 30)
shopassist:trig localStorage Only while preferences consent = true, when a trigger is shown Frequency caps of proactive messages across pages preferences No 30 days per entry
shopassist:resume localStorage Only while preferences consent = true and the session's identity level is guest, after POST /sessions Continue the chat in a new tab preferences No ≤ 24 h (session expiry)
shopassist:dismissed sessionStorage Only when the shopper explicitly dismisses a proactive bubble User-interface customisation for the session (WP29 Opinion 04/2012 §3.6) strictly necessary Yes Tab session
shopassist:test_link sessionStorage Only when the page URL carries a valid shopassist_preview test-link token (written by the loader) The staff test of a staff_only widget strictly necessary Yes Tab session; token 15 minCopy the table into your cookie policy. The widget sets no third-party cookies and loads no third-party scripts.
Our own site
shopassist.coec.dk loads no third-party scripts and writes nothing to your device on marketing and docs pages, except the docs theme when you change it and the widget keys when you open the demo chat. See the cookie policy.
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