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Knowledge base

FAQs

Write question-and-answer pairs in the dashboard or manage them by API with your own keys, in any of your store's languages.

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FAQs are the fastest way to teach the assistant something specific. Write them in Knowledge → FAQs: a question (up to 300 characters), an answer (up to 4,000) and a language.

Good FAQs are short and specific: "Do you ship to Norway?" with the actual answer, rather than a general shipping text. The assistant matches questions by meaning, so you don't need every wording.

Manage FAQs by API

Keep FAQs in your own system and upsert them by your own key (up to 128 characters):

PUT/v1/stores/{store_id}/knowledge/faqs/{external_ref}Scope knowledge:write

DELETE/v1/stores/{store_id}/knowledge/faqs/{external_ref}Scope knowledge:write

curl -X PUT "https://api.shopassist.coec.dk/v1/stores/sto_.../knowledge/faqs/shipping-norway" \
  -H "Authorization: Bearer $SHOPASSIST_API_KEY" -H "Content-Type: application/json" \
  -d '{"question":"Do you ship to Norway?","answer":"Yes, in 3–5 business days. Duties are paid on delivery.","locale":"en"}'

FAQs from the API are checked like every other document; instruction-like text goes to the review queue.

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File uploads

Upload PDFs, Word documents, text, CSV and Markdown files such as size charts and care guides to the knowledge base.

Review queue

Why some documents wait for approval before the assistant uses them, and how to approve or reject them.

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Manage FAQs by API