Knowledge base
Review queue
Why some documents wait for approval before the assistant uses them, and how to approve or reject them.
Knowledge → Review lists documents that are not used until you check them. "Content that looks like instructions to the AI is held here until you check it."
Why a document is held
| Reason | Example |
|---|---|
| Instruction-like text | "Ignore previous instructions", "you are now…", hidden discount offers, requests to send data somewhere |
| Policy changed | A new version of your returns policy (shown with a diff; the old version stays live meanwhile) |
| Another domain | A crawled page that isn't on your store's domains |
| Mass change | More than 30 % of a source changed in one run |
Each entry shows the rule and the highlighted excerpt.
Approve or reject
Approve makes the document (or the new version) live. Reject keeps it out; for a changed policy, the previous approved version stays live until the next change. Legitimate content sometimes matches a rule (for example a page about "100 % refunds"); approving it is safe.
An empty queue shows "Nothing to review."
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