Policies and pages
How shipping, returns, privacy and other policies and content pages are imported from each platform and kept up to date.
ShopAssist imports your store's policies and content pages automatically on connect and refreshes them every 6 hours.
| Platform | Policies | Pages |
|---|---|---|
| Shopify | Shop policies (refund, shipping, privacy, terms, contact) | Online Store pages |
| Magento 2 | CMS pages you mark as policies in the module settings | CMS pages |
| WooCommerce | The pages set as terms, privacy and returns pages | Published pages |
| PrestaShop | CMS pages assigned to the legal categories | CMS pages |
| Generic | pages:batch with doc_type: "policy" | pages:batch, crawled URLs |
Policy changes need your approval
When a policy changes, the approved version stays live and the new text waits in the review queue with a diff. Approve it to switch over. This protects you from a broken page or a wrong edit becoming the assistant's answer.
Platform policies are approved automatically the first time they are imported.
Your privacy policy URL
The widget links your privacy policy in its footer and consent forms. ShopAssist takes it from your platform; set it manually in Settings → Store if it is missing (privacy_policy_missing).
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Knowledge base overview
The sources the assistant answers policy and service questions from, how they are kept current, and the plan limits for pages and files.
Crawl URLs and sitemaps
Add help-center pages and other web content by sitemap or start URL, with include and exclude patterns, page limits and recrawl schedules.