Analytics
Exports
Download conversations, messages, leads and daily metrics as CSV files.
Scale and up
Use Export on any analytics tab. Choose a dataset and a date range; the export runs in the background and the download link appears when it is ready. Exports are kept for 7 days.
| Dataset | Columns |
|---|---|
| Conversations | id, started and closed (UTC), channel, language, identity level, resolution, handoff state, CSAT, message counts, tags. No names or emails. |
| Messages | conversation id, sequence, role, time, whether AI-generated, text with personal data redacted. Internal notes are excluded. |
| Metrics | one row per day with every metric column |
| Leads | email, name, language, purposes, newsletter status, source, platform sync status, created, confirmed and unsubscribed, plus one row per consent record. Lead exports need recent sign-in and are available on every plan from Leads → Export CSV. |
Cells that start with =, +, - or @ are escaped so spreadsheets do not run them as formulas.
You can also read metrics through the analytics API.
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