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ShopAssist Docs
Engagement

Back in stock

Let shoppers ask to be emailed when a product or size is available again, online or in a specific store.

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Starter and up

When a variant is out of stock, the assistant can offer "Email me when it's back", online or for a specific store.

  1. The shopper enters an email; new addresses get a confirmation email first.
  2. When stock arrives (the next sync or push), ShopAssist checks the stock live and sends one email per day with all the shopper's products that are back (up to 10), including the price at the time of sending.
  3. Subscriptions end when the email is sent, or after the retention period.

Back-in-stock alerts are a service the shopper asked for, not marketing; they don't subscribe anyone to your newsletter. Every email has an unsubscribe link.

Switch it on in Orders & actions → Back in stock. Subscriptions are listed in Engagement and available by API and the back_in_stock.* webhooks.

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Lead capture and consent

Collect emails and newsletter sign-ups in the chat with explicit, versioned consent and double opt-in, and sync them to your platform.

Transcripts

Let shoppers email themselves a copy of the conversation, and how the recipient is verified.