CSAT

Ask shoppers to rate a conversation from 1 to 5 with an optional comment, and where ratings appear.

Starter and up

When a conversation ends, the widget asks "How did we do?" with a 1–5 rating and an optional comment (up to 1,000 characters). The latest rating per conversation counts.

Ratings appear in Conversations, in analytics, through the CSAT API and the csat.submitted webhook.

Separately, shoppers can rate individual answers with 👍/👎 when you switch on Widget → Answer feedback; poorly rated answers appear in Knowledge → Flagged for your team.

Last updated on October 1, 2026

Transcripts

Let shoppers email themselves a copy of the conversation, and how the recipient is verified.

Handoff overview

How the assistant hands a conversation to your team, which targets it can use and how routing chooses between live chat and offline delivery.