Transcripts

Let shoppers email themselves a copy of the conversation, and how the recipient is verified.

Shoppers can choose Email transcript in the chat menu to receive a copy of the conversation. The feature is on every plan; switch it off in Orders & actions → Transcripts.

For signed-in customers and verified emails, the transcript is sent straight away.
For a typed email, the shopper first confirms the address with a link.
Limits: once per hour per conversation, 3 per day per session, and one per recipient per day per store.

The email states "This conversation includes AI-generated messages (ShopAssist)." It is a requested message, so it has no unsubscribe link and is sent even to addresses that unsubscribed from your newsletter.