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Handoff

Gorgias

Create Gorgias tickets from handed-off conversations, with an optional internal note containing the summary and transcript.

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Growth and up

ShopAssist creates one Gorgias ticket per handoff. Conversations you hand off are sent to Gorgias under your own agreement with Gorgias.

Connect

  1. Open Handoff → Integrations → Gorgias and enter your account name (the acme in acme.gorgias.com), or install ShopAssist from the Gorgias app store.
  2. Approve access in Gorgias.
  3. Optionally choose the Gorgias user that posts internal notes, then add Gorgias to your targets and click Send test.

Tickets

Verified shoppers become the ticket customer on the email channel. Unverified shoppers are filed under the placeholder customer "ShopAssist visitor" on the API channel. When an internal-note user is set, the summary and transcript are added as an internal note.

Status updates

See helpdesk status webhooks.

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Zendesk

Create Zendesk tickets from handed-off conversations with the transcript as a private comment.

Freshdesk

Create Freshdesk tickets from handed-off conversations using an API key.

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ConnectTicketsStatus updates