Handoff
Slack notifications
Notify a Slack channel when a shopper asks for a person, with a link straight to the conversation.
Starter and up
Slack is a notification target: it tells your team that a handoff happened but is never offered to the shopper. Pair it with the live inbox or an offline target.
Set up
- In Slack, create an incoming webhook for the channel you want (Slack app settings → Incoming Webhooks). The URL starts with
https://hooks.slack.com/services/. - In ShopAssist, open Handoff → Integrations → Slack, paste the URL and give the channel a label.
- Add Slack to your targets and click Send test.
The webhook URL is stored encrypted and never shown again. Changing it requires you to sign in again.
The message
Each notification contains the reason, the shopper's name, a masked email, the identity line, a short summary (up to 500 characters) and an Open in ShopAssist button. The transcript is never posted to Slack.
Last updated on