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ShopAssist Docs
Handoff

PrestaShop Customer Service

Deliver handoffs as threads in PrestaShop's built-in Customer Service.

Applies to: PrestaShopView as Markdown
  • Shopify: No
  • Magento 2 / Adobe Commerce: No
  • WooCommerce: No
  • PrestaShop: Yes
  • Any store (Generic: script tag, Push API, feeds): No

On PrestaShop, the ShopAssist module can create a thread in Customers → Customer Service for each handoff, so your team answers from the back office they already use.

Set up

  1. Make sure the ShopAssist module is connected and up to date.
  2. In ShopAssist, open Handoff → Routing, click Add target and choose PrestaShop Customer Service.
  3. Start a test conversation from the storefront (not the playground, which is a dry run) and ask for a person.

How threads are linked

Threads are linked to a customer by their verified email only. For signed-in customers the thread text contains their customer id. Unverified emails appear in the message after the warning line and are never used to attach the thread to an account.

Last updated on

Freshdesk

Create Freshdesk tickets from handed-off conversations using an API key.

Webhook handoff

Send handoffs to your own system through the handoff.requested webhook.

On this page

Set upHow threads are linked