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Shopify staff

How Shopify staff accounts get into the ShopAssist app inside Shopify admin and how to link a standalone account.

Applies to: ShopifyView as Markdown

Inside Shopify admin, ShopAssist uses Shopify's own sign-in: any staff member with access to the app opens it without a separate ShopAssist password.

  • The first staff member to open the app sets up the store and becomes its owner in ShopAssist.
  • Other staff members are added as members when they first open the app. Change their role under Settings → Members.
  • Removing a staff member's app access in Shopify ends their access to the embedded app.

Using the standalone dashboard

Some features (for example the live inbox on a second screen, organization analytics or agencies managing several platforms) are easier in the standalone dashboard at shopassist.coec.dk/app. Use Link to a ShopAssist account in the embedded app to claim the store into a standalone organization. Billing stays with Shopify.

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Agencies and multiple stores

Run several stores in one organization, give clients restricted access and keep billing separate where needed.

Support access

Let COEC support look at your account read-only and redacted, for a limited time, and see every request they make.

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Using the standalone dashboard