Agencies and multiple stores
Run several stores in one organization, give clients restricted access and keep billing separate where needed.
An organization can hold several stores, on any mix of platforms. Settings, knowledge and the widget are per store; members, API keys, webhooks and billing are per organization.
One organization or several
- One organization per client (recommended for agencies): the client owns their billing and data, and you are an admin or agent member. Use this when the client signs the DPA and pays.
- Several stores in your organization: you own billing for all stores. Invite each client as a store-restricted member so they see only their store.
You can be a member of any number of organizations and switch between them in the dashboard.
Billing
Stores in one billing account share the included conversations and limits of the plan. Shopify App Store stores are always billed by Shopify per shop. See plans.
Analytics across stores
Organization → Analytics shows the totals of all stores with a per-store breakdown.
Moving a store
Moving a store between organizations is not self-service in v1. Disconnect it and connect it again in the other organization, or contact support.
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