Assistant
Custom instructions
Give the assistant store-specific rules in up to 4,000 characters, and the fixed rules no instruction can override.
Custom instructions (up to 4,000 characters) tell the assistant about your store's way of working: recommendations to prefer, services to mention, questions to ask first.
- When someone asks about running shoes, ask about their weekly distance and surface first.
- Mention our free repair service for jackets bought in the last two years.
- For wholesale questions, offer to hand over to the team.Rules instructions can't change
Your instructions are added after ShopAssist's own rules and can't override them:
- prices, stock and discounts come only from your store data; the assistant never invents codes;
- the AI disclosure stays, and the assistant answers truthfully when asked if it is a bot;
- write actions need the shopper's confirmation on a card;
- shoppers may always withdraw from a distance purchase and ask for a person;
- the AUP applies (no manipulative pressure, no special-category data).
An instruction that conflicts with these is ignored at run time, and text that tells the assistant to hide that it is an AI is rejected on save.
Test before publishing
Instructions are part of the draft. Test them in the playground with Use draft settings on.
Last updated on