Quickstart
The fastest path from sign-up to a first answer from your own catalog, per platform, ending with a test message in the playground.
Every path ends the same way: your catalog is synced, an AI model is ready, and you send a test message in the playground. Nothing is shown to shoppers until you publish the widget.
Typical setup: About 2 minutes
1.Add the app from the Shopify App Store
Open ShopAssist in the Shopify App Store and click Add app. You are never asked for your myshopify domain.
2.Approve the permissions
Shopify shows the data ShopAssist needs (products, inventory, locations, orders for signed-in customers). Approve to install; the app opens in your Shopify admin.
3.Activate the app embed in your theme
In the setup screen, click Activate in theme editor. The theme editor opens with the ShopAssist app embed selected; switch it on and click Save.
Shopify stores don't sign up on the website: the app creates your ShopAssist account the first time you open it in Shopify admin. Setup, billing and settings live inside Shopify admin. Full guide: install on Shopify.
Typical setup: A Composer deploy by your developer
1.Install the module with Composer
Run this in your Magento root. Add the optional modules for multi-source inventory (
coec/module-shopassist-inventory), returns (coec/module-shopassist-rma, Adobe Commerce) and customer cancellation (coec/module-shopassist-order-cancellation) if you use them.composer require coec/module-shopassist2.Enable the module and deploy
Run the upgrade and flush the cache. In production mode also compile and deploy static content. Magento cron must run.
bin/magento setup:upgrade bin/magento setup:di:compile bin/magento setup:static-content:deploy bin/magento cache:flush3.Paste the pairing code
In the ShopAssist dashboard, create a pairing code. In the Magento admin open Stores → Configuration → ShopAssist at website scope, paste the code and click Connect. Connect one ShopAssist store per website.
Create the store in the dashboard first (Add store → Magento 2) to get the pairing code. Full guide: install on Magento 2.
Typical setup: About 5 minutes
1.Install the plugin
In WordPress, go to Plugins → Add New, search for ShopAssist, then install and activate it. The plugin makes no outbound call before you connect.
2.Connect your store
Open WooCommerce → ShopAssist and click Connect. You are sent to ShopAssist to confirm the connection and then back to WordPress. You can also paste a pairing code from the dashboard.
3.Switch on the widget
After the first sync, switch on the widget in the plugin settings or in the ShopAssist dashboard. On multisite, connect each subsite separately.
Full guide: install on WooCommerce.
Typical setup: About 10 minutes
1.Download the module
Download the module ZIP from your ShopAssist dashboard. The download is behind sign-in so its version matches your account.
2.Upload and install it
In the PrestaShop back office open Modules → Module Manager → Upload a module, choose the ZIP and install it. There is no Composer step.
3.Connect your shop
Open the module configuration and click Connect, or paste a pairing code from the dashboard. With multistore, select a single shop context first, never "All shops".
Full guide: install on PrestaShop.
Typical setup: About 15 minutes plus a product feed or API integration
1.Add the script tag
Copy the script tag from Widget → Install in the dashboard and paste it before
</body>on every page. Then add your storefront domains under Allowed domains.2.Choose a catalog source
Add a product feed (Google Shopping XML, CSV or JSON, pulled at least every 60 minutes) or push your catalog with the Catalog Push API using an API key with the
catalog:writescope. The Push API works on every plan.3.Optional: orders and signed-in customers
Connect a Generic RPC endpoint for order status and actions, and mint an identity token on your server so signed-in customers can ask about their orders.
Full guide: install on any site.
After connecting
Wait for the first sync
The dashboard shows the sync progress. You can continue while it runs: products are found by keyword straight away, and semantic search improves as indexing finishes.
Choose your AI
Start the managed AI trial (no card needed) or connect your own provider key on the Free plan. See choose your AI.
Send a test message
Open the playground and ask something only your store can answer, for example a product question or "which stores have this in stock?". Playground conversations are never billed.
Send a test messageWhen the answers look right, work through the go-live checklist.
Last updated on
Getting started
Where to begin with ShopAssist, from the quickstart for your platform to the concepts, plan limits and the checks before you go live.
Concepts
Organizations, stores, publishable keys, conversations, identity levels, actions, knowledge and capabilities, explained once for all of the docs.