Uninstall and data removal
What happens when you pause, disconnect, uninstall or delete a store on each platform, what is deleted and when.
Removing ShopAssist never leaves the widget running: it disappears from your storefront at once. Data is kept for 30 days so you can change your mind, export it or reconnect, and is then deleted.
By platform
| Action | Shopify | Magento 2 | WooCommerce | PrestaShop | Generic |
|---|---|---|---|---|---|
| Pause (keeps everything) | — | — | Deactivate the plugin | Disable the module | Switch the widget off |
| Disconnect (delete after 30 days) | — | Disconnect in the module or dashboard | Disconnect in the plugin or dashboard | Disconnect in the module or dashboard | Delete store in the dashboard |
| Uninstall (delete after 30 days) | Uninstall the app | module:uninstall Coec_ShopAssist --remove-data | Delete the plugin | Uninstall the module | — |
What is deleted
After 30 days, ShopAssist deletes the store and everything that belongs to it: the catalog mirror and search index, knowledge base documents and files, conversations and messages, leads, consent records, back-in-stock subscriptions, analytics events, settings and integrations. Billing records required by accounting law are kept (invoices, not conversations). Backups roll over within 30 days, and deletions are re-applied after any restore.
- Shopify: Shopify sends a shop data deletion request 48 hours after uninstall; ShopAssist then deletes the store's data without waiting for the 30 days. If you reinstall later, only data created after the reinstall is kept.
- Plugins: the plugin removes its own settings, tables and scheduled jobs from your platform on uninstall. Order notes it wrote stay on your orders.
- Paused stores keep their data. After 12 months paused, owners get an email; if nobody signs in within 30 days, deletion is scheduled.
Changing your mind
Reconnect or reinstall before the deletion date and everything is kept: catalog, conversations and settings. In the dashboard, Settings → Store → Cancel deletion does the same for a disconnected store.
Export first
Before you leave, export your data in Organization → Settings → Export data (settings, knowledge, conversations, leads and analytics as JSON and CSV). There are no exit or switching fees. See data export and switching.
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