Cancelling
How to cancel a paid plan, what happens at the end of the period and how to delete your account.
Cancel a plan
Owners cancel under Billing → Change plan → Free (or in the billing portal for monthly plans). The plan stays active until the end of the period, then the account moves to Free. You can reactivate before the period ends.
Yearly plans run until the end of the contract year and are cancelled in the ShopAssist dashboard.
Shopify App Store installs cancel by choosing Free on Shopify's pricing page or by uninstalling the app.
Refunds
Payments are not refunded for partial periods. Contact support if you believe you were charged in error.
Delete your organization
Under Organization → Settings → Delete organization, an owner can delete the organization once no paid subscription is active. Store data is deleted within 30 days. Billing records (invoices and usage counts) are kept as bookkeeping law requires (five years after the end of the financial year) and contain no shopper data. See uninstall and data removal.
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