Invoices and VAT
Currencies, VAT treatment, VAT number verification and where to find your invoices for direct billing.
Direct billing is handled by Stripe for COEC, the Danish company behind ShopAssist. Prices exclude VAT.
Currency
| Your country | Currencies offered |
|---|---|
| Denmark | DKK (default), EUR |
| Other EEA countries | EUR |
| Other European countries | EUR (default), USD |
| Rest of the world | USD (default), EUR |
The currency is fixed after your first subscription or invoice.
VAT
| You are | VAT |
|---|---|
| A Danish business | 25 % Danish VAT (moms) |
| An EU business outside Denmark with a valid VAT number | reverse charge, no VAT on the invoice |
| An EU business without a VAT number | VAT of your country |
| Outside the EU | outside the scope of Danish VAT |
Add your VAT number at checkout or later in the billing portal.
VAT number verification
ShopAssist checks VAT numbers in the EU's VIES system. If a number cannot be verified, you get an email and a banner. Correct it within 7 days (14 days while VIES is unavailable), otherwise the number is removed and VAT is charged until you add a valid one.
Invoices
Invoices are numbered with the prefix SA, issued in your currency and sent by email by Stripe. Find all invoices under Billing → Invoices or in the billing portal, where you can also update your card, billing address and email.
Failed payments
If a renewal fails, Stripe retries for up to 14 days. You keep full service for 7 days; after that the account moves to Free limits until the invoice is paid, and managed AI stops. Paying the invoice restores the plan at once. See billing issues.
Last updated on