Trials
How the free trial of paid plans works, what it includes and what happens when it ends.
Paid plans come with a 14-day free trial with managed AI, capped at 300 conversations.
Direct billing
- The trial is on Growth (monthly) and does not need a card.
- One trial per store domain and per account.
- Start paid plan now ends the trial early; you need a payment method on file.
- At the end: with a payment method, the plan starts and the first invoice is issued. Without one, the subscription is paused, managed AI stops and you can add a card or continue on Free with your own key. A paused subscription is cancelled after 30 days.
You get an email 3 days before the trial ends.
Shopify App Store
Every paid plan has a 14-day trial, chosen on Shopify's pricing page. Shopify remembers used trial days across reinstalls for 180 days.
Trial cap
When the trial reaches its conversation cap, managed AI pauses until the trial ends or the paid plan starts. You get emails at 80 % and 100 % of the cap. With your own AI key the assistant keeps working.
What shoppers see
Shoppers never see billing messages. When managed AI is unavailable, the widget becomes a contact form or offers a handoff to your team.
Last updated on
What is a conversation?
Exactly what ShopAssist counts as a billable conversation, including blocks, idle time, the premium multiplier and what is never counted.
Overage and budgets
What happens when you use more conversations than your plan includes, how the overage budget works and which alerts you get.