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AI Shopping Assistant for Adobe Commerce

The ShopAssist module for Adobe Commerce and Adobe Commerce Cloud, with RMA returns, staging-aware sync and B2B detection.

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Built for Adobe Commerce

  • Editions: Adobe Commerce on-premises and Adobe Commerce Cloud (PaaS).
  • Returns: return requests through the Commerce RMA module, marked beta.
  • Staging: content staging is respected, with an hourly reconcile while staging is used, marked beta.
  • B2B: detected and flagged in the dashboard so you know what the assistant can and cannot show.

The module, install steps and connection work as on Magento Open Source.

Data and privacy

  • Synced: your catalog, stock and store pages and policies, so the assistant can answer quickly.
  • Fetched live: orders, only for shoppers who are signed in or verified.
  • Stored: in the EU (Germany), encrypted at rest.
  • After you disconnect: your store's data is deleted within 30 days.

What works on this platform

What works on this platform
CapabilityMagento 2 / Adobe Commerce
Catalog freshnessPlugin push
VariantsYes
Stock per physical storeYes (Magento MSI)1
Store opening hoursNo
Signed-in customersplugin_endpoint
Order statusYes (full history)
Guest order lookup (extra factor)last name, postcode
Add to cartYes
Checkout linkCheckout with the session cart
Discount codesYes
Cancellationscancel directly, platform self-service, send a request
Returnsplatform return, send a request
Lead sync to the platformNo
BillingCard or invoice (Stripe)
  1. Needs coec/module-shopassist-inventory and Magento MSI with at least one enabled source.

This is the design target per platform. Each connected store reports what it actually supports in your dashboard.

Supported versions

  • Magento Open Source / Adobe Commerce 2.4.6: >=2.4.6 <2.4.7 · PHP 8.1–8.2
  • Magento Open Source / Adobe Commerce 2.4.7: >=2.4.7 <2.4.8 · PHP 8.2–8.3
  • Magento Open Source / Adobe Commerce 2.4.8: >=2.4.8 <2.4.9 · PHP 8.3–8.4
  • Magento Open Source / Adobe Commerce 2.4.9: >=2.4.9 <2.5 · PHP 8.4–8.5
  • Mage-OS: >=1.0 · PHP 8.2–8.5
  • Latest plugin version: 1.0.0

Install in 3 steps

Typical setup: A Composer deploy by your developer

  1. 1.Install the module with Composer

    Run this in your Magento root. Add the optional modules for multi-source inventory (coec/module-shopassist-inventory), returns (coec/module-shopassist-rma, Adobe Commerce) and customer cancellation (coec/module-shopassist-order-cancellation) if you use them.

    composer require coec/module-shopassist

  2. 2.Enable the module and deploy

    Run the upgrade and flush the cache. In production mode also compile and deploy static content. Magento cron must run.

    bin/magento setup:upgrade
bin/magento setup:di:compile
bin/magento setup:static-content:deploy
bin/magento cache:flush

  3. 3.Paste the pairing code

    In the ShopAssist dashboard, create a pairing code. In the Magento admin open Stores → Configuration → ShopAssist at website scope, paste the code and click Connect. Connect one ShopAssist store per website.

Read the full install guide

Frequently asked questions

Does it work on Adobe Commerce Cloud?

Yes. Add the module through Composer in your Cloud project and deploy as usual.

Are B2B features supported?

ShopAssist detects B2B setups such as shared catalogs and company accounts and warns you in the dashboard. Company-specific prices are not shown in v1.

How are returns handled?

With the optional RMA module, return requests are created in Adobe Commerce's returns (beta). Without it, the assistant sends a return request to your team.

Put ShopAssist on your store.

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