Get a Slack message when a shopper needs a person

Post handoffs to a Slack channel with a summary and a link to the conversation in your inbox.

What is sent

Connect Slack
In the dashboard, open Handoff and add a Slack incoming webhook for your channel.
Choose when to notify
On every handoff, or only outside office hours.
Test it
Send a test notification.

Slack: Starter and up

Conversations you hand off are sent to Slack under your own agreement with Slack.

Does Slack receive the full transcript?

Slack receives a notification with the AI-generated summary and a link to the conversation. The full transcript stays in ShopAssist.

Can several stores post to different channels?

Yes. Each store has its own Slack connection.