The numbers
- Conversations, CSAT and resolution rate
- Assisted revenue in three labelled lines by attribution type, with attribution coverage
- Top questions and topics
- Knowledge gaps: questions the assistant could not answer from your content
- Demand insights: products shoppers asked for that are out of stock or not carried
Every metric has a written definition in the docs.
Engagement tools
- Back-in-stock alerts. Shoppers leave their email for a sold-out variant and get one email when it returns.
- Lead capture. Newsletter opt-in with a consent record and double opt-in.
- Transcripts. Shoppers can receive the conversation by email.
- CSAT. A short rating at the end of a conversation.