AI Shopping Assistant for Shopify

Install from the Shopify App Store, switch on the app embed in your theme and go live. Billing runs through Shopify.

Install from the Shopify App Store Pricing on Shopify

What it does on Shopify

Answers product questions with product cards from your Shopify catalog, including translations.
Shows stock per location for the locations you choose, with opening hours you set in ShopAssist or in the custom.opening_hours metafield.
Tracks orders for signed-in customers and sends cancellation and return requests after the customer confirms.

Data and privacy

Synced: your catalog, stock and store pages and policies, so the assistant can answer quickly.
Fetched live: orders, only for shoppers who are signed in or verified.
Stored: in the EU (Germany), encrypted at rest.
After you disconnect: your store's data is deleted within 30 days.

Shopify's shop and customer redaction requests are handled automatically.

What works on this platform

What works on this platform
Capability	Shopify
Catalog freshness	Webhooks plus sweeps
Variants	Yes
Stock per physical store	Yes (native)
Store opening hours	Shopify metafield
Signed-in customers	shopify_app_proxy
Order status	Yes (last 60 days)¹
Guest order lookup (extra factor)	last name
Add to cart	Yes
Checkout link	permalink
Discount codes	Yes
Cancellations	cancel directly, send a request²
Returns	platform return, send a request³
Lead sync to the platform	Synced to customers⁴
Billing	Billed by Shopify

Orders older than 60 days need Shopify's read_all_orders approval.
Direct cancellation needs the optional write_orders permission.
Return requests need the optional read_returns and write_returns permissions.
Lead capture needs the optional write_customers permission.

This is the design target per platform. Each connected store reports what it actually supports in your dashboard.

Supported versions

Shopify (Admin API): >=2026-07

Install in 3 steps

Typical setup: About 2 minutes

1.Add the app from the Shopify App Store
Open ShopAssist in the Shopify App Store and click Add app. You are never asked for your myshopify domain.
2.Approve the permissions
Shopify shows the data ShopAssist needs (products, inventory, locations, orders for signed-in customers). Approve to install; the app opens in your Shopify admin.
3.Activate the app embed in your theme
In the setup screen, click Activate in theme editor. The theme editor opens with the ShopAssist app embed selected; switch it on and click Save.

Read the full install guide

Frequently asked questions

Do I need a separate ShopAssist account?

No. You install from the Shopify App Store and set everything up inside Shopify admin. You can link a standalone account later if you manage several stores.

How is ShopAssist billed on Shopify?

Through Shopify's app billing, in USD. Every paid plan has a free trial, chosen on Shopify's pricing page.

How is it different from Shopify Inbox?

See the capability table on this page for what ShopAssist does on Shopify, including stock per location, order status, returns and handoff to helpdesks.

Do signed-in customers need to log in again in the chat?

No. Signed-in customers are recognised automatically through the App Proxy. Where that is not possible, a sign-in popup or an email code is used.

Put ShopAssist on your store.

Install from the Shopify App Store