ShopAssist answers shoppers in your store's chat window. It reads your catalog, stock and policies, shows products and prices from live store data, and hands the conversation to your team when a person is needed. What works on each platform comes from our capability registry, so every page states its limits per platform.
You stay in control
You decide what the assistant says and when it goes live.
- Playground and live preview. Test answers against your real catalog before shoppers see anything. The preview runs on a separate, cookie-less origin.
- Staff-only soft launch. Publish the widget for your team first with private test links, then switch it on for everyone.
- Persona and brand voice. Name, greeting, tone and custom instructions. The AI disclosure stays visible whatever you choose.
- Guardrails. Limit topics, list competitors it will not discuss, choose how stock levels are shown and which links it may share.
- Knowledge review. Imported pages and files that look like prompt injection wait in a review queue until you approve them.
- Answer feedback. Shoppers can rate answers and your team can flag them, so wrong answers become FAQ fixes.